Scaname

Support

Answers to common questions. Still stuck? Email privacy@scaname.com and we'll help.

Do my free scans reset if I reinstall?

No. Scans are counted on your account, so reinstalling or switching phones doesn't reset them, and you don't lose any.

I changed phones. Will my contacts still be there?

Yes. Your contacts, cards and notes are saved to your account, not your phone. Install Scaname from Google Play and sign in the same way you did before (email, Google or Apple), and everything will be there.

I paid, but the app is asking me to pay again.

Make sure you're signed in to the same Scaname account, then go to Settings and tap Restore Purchases. Purchases are tied to the Google account you paid with.

Can I get a refund?

Within 48 hours of buying, you can request a refund through Google Play, and it's usually automatic. After that, refunds go through Google Play's standard process. Our Terms of Service have the details.

How do I get my contacts out of Scaname?

Go to Settings, then Your data, then Export all contacts (CSV). It's free, with no unlock needed. You can also share any single contact as a contact file.

Does Scaname work offline?

Mostly. You can browse your contacts and your card without a connection, and changes sync when you're back online. Scanning needs a connection, because the AI reads the card.

How do I share my card?

On My Card, tap Share to send a link, or let someone scan your QR code. They don't need the app to see it. You can also download it as a contact file (.vcf).

Can I have more than one card?

Yes. Free accounts can keep 2 cards (for example Work and Personal), and Scaname Pro raises that to 50. Tap "+ New card" on My Card.

How do I change my card design?

Go to My Card, tap Edit details, then Card design. The standard designs are free; the 12 premium designs come with Scaname Pro. Contacts you've scanned can have their own design too: open the contact and tap Card design.

How do I change the language?

In Settings, App language changes the app's screens, and Card scanning languages tells the AI which languages to expect on the cards you scan.

I forgot my password.

On the sign-in screen, tap "Forgot password?" and we'll email you a link to set a new one. If you signed up with Google or Apple, you don't have a Scaname password. Just use the same button again.

How do I delete my account?

Go to the bottom of Settings and tap Delete account. This permanently removes your contacts, cards and voice notes, and can't be undone. Export your contacts first if you want to keep them.

Someone gave me Scaname as a gift. How do I redeem it?

Open the gift email on your phone and tap Redeem your gift, or install Scaname from Google Play, create an account, then go to Settings → Have a code? and enter the code from the email. Each code works once.

It says my Google Play purchase belongs to another account.

A purchase unlocks the Scaname account that made it. Sign in to that account to use it there. To unlock this account too, buy with a different Google account or redeem a gift code.

Can Scaname read a digital business card or QR code?

Yes. Point the Scan camera (or batch mode) at a contact QR code, such as another Scaname user's card or most digital-card apps, and the contact fills in instantly. Reading a QR code doesn't use a scan.

Some fields have a "Check" tag. What does that mean?

The AI wasn't sure it read that field right (glare, tiny print, or a 0 that could be an O). Tap the field to fix it or confirm it. If you save without checking, the contact shows under "Needs a look" in your Library until you do.

How do I fix a mistake in a saved contact?

Open the contact and tap Edit details. You can change any field, add phone numbers, and update notes and tags.

The card has information on the back. How do I add it?

After scanning the front, tap Add back side and capture the back. Extra numbers and handwriting are added to the same contact. The back is free right after the front.

Can I change the app's colors?

Yes. In Settings, App color has Rust (free) and five more colors that come with Scaname Pro.

What is Event mode?

With Scaname Pro, start an event from the Library (for example, a trade show). Every card you save while it's running is tagged with the event, and you can export that event's leads to a spreadsheet in one tap.